Jo Malone London, Counter Manager, JLP White City, 37.5 hours

Counter Manager

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This role offers the opportunity to be the executive owner of the store, with full accountability for creating and executing an agile business plan, recruiting and retaining customers, orchestrating impactful in‑store events, managing customer relationships and leading a high‑performing team.

Responsibilities

• Lead, coach, and develop a team of Sales Associates.
• Deliver exceptional customer service and maximise sales performance and productivity.
• Drive impactful in‑store events and the overall customer experience.
• Maintain high visual merchandising standards and a clean, safe working environment.
• P...