UC Contact Center Engineer II

UC Contact Center Engineer II

Plantation, FL – Onsite 100%





General

• Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers

• Ability to take a requirement document, work through any ambiguity and follow through to implementation

• Strong analytical and problem-solving abilities

• Ability to understand complex architectures and be comfortable working with multiple teams

• Strong work ethic and a team player

• Enthusiasm toward technology, willingness to learn



Duties & Responsibilities:

• Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts

• Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work r...