1st-Line IT Application Support Analyst (SLA Focus)

A leading recruitment firm in Randburg is looking for a skilled IT Technical Support Analyst. This role involves providing comprehensive 1st line IT support, managing incidents, and ensuring compliance with service level agreements. Candidates must possess a bachelor's degree in IT or a related field and have experience with cloud computing, Oracle, SQL Server, and incident management. The position requires expertise in handling escalations and maintaining operational reporting. Strong communication and organizational skills are essential.
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