24/7 Global L1 Tech & Operations Analyst

A consulting and technology services company is seeking a Technical & Business Operations Analyst to provide L1 support across call, chat, and email channels in a hybrid environment. The ideal candidate has over 3 years of experience in high-pressure operations, focusing on incident handling and ServiceNow monitoring. Responsibilities include supporting users, monitoring incident tickets, and performing initial troubleshooting. The role offers opportunities for professional development and is vital for operational efficiency.
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