24/7 Incident Communications Lead

Genesys is looking for an Incident Communications Manager to oversee communications during Major Incidents in Manila. This role requires maintaining communication with stakeholders and customers, coordinating with the Incident Management team, and managing technical resources. Candidates should have a Bachelor's degree in Computer Science or related fields and at least five years' experience in incident management, ideally in cloud environments. Strong communication and analytical skills are crucial. The position operates on a weekend shift basis.
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