3PL Region Manager- MENA

The 3PL Region Manager acts as the high‑level bridge between iHerb and its external logistics providers across a specific geographic territory, responsible for daily operations and coordination with our partners and internal stakeholders. Heavy operations management experience is required.

• 3PL Operations Management
  • Own day-to‑day performance of 3PL partners across assigned region
  • Ensure SLA/KPI adherence (inbound, fulfillment, inventory accuracy, returns)
• Partner Management & Governance
  • Hold 3PL partners accountable through regular performance reviews and metrics tracking
  • Act as primary escalation point for operational issues
  • Monitor inventory and order processing across iHerb and 3PL partner systems to ensure alignment
• Cross‑functional Coordination
  • Partner with internal teams (Inventory Planning, ...