3rd Line Support Engineer

As a Senior Support Engineer, you’ll act as the final technical escalation point for complex incidents and problems. This is a true 3rd line role — you’ll be responsible for deep technical investigation, root cause analysis and driving permanent fixes, not just quick workarounds.

You’ll work across modern on‑prem, virtualised and cloud environments, supporting customers with a broad range of technologies. You’ll also play a key role in mentoring colleagues, improving service quality, and helping shape how we deliver support.

This role is based at our Solihull head office.

What You’ll Be Doing

• Acting as the technical escalation point for 1st and 2nd line engineers
• Owning and resolving complex incidents and problems through to completion
• Providing expert support via tickets, telephone, email and remote access
• Performing in‑depth troubleshooting across infrastructure, cloud and EUC platforms
• Carrying ...