3rd Line Support Operations Engineer

Responsibilities and Duties

As a Workplace Operations Engineer you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions for Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially - the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working.

The role is based from our production facility in Caerphilly where some of the Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations.

The role requires management and implementation experience of