Account Analytics & Success Manager

Provides sales and customer support to the department. Assists the sales executives with orders, renewals, and general customer interactions. Performs all normal duties necessary to assist customers with product or website access questions and issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist clients with technical issues, including log-in/access to website and browser troubleshooting.


• Assist sales executives with orders, renewals, and other general customer interactions to maintain assigned territory client accounts.


• Runs weekly Drupal/DOMO reports to determine customers who have never signed in to their account; send “PW Reminder” outreach communications (not automated) to encourage users to access our website; resolve issues as applicable.


• Monitors the customer service queue and responds to all customer inquiries. Provides direct customer phone support for issues relating to subscriptions, billing, ...