Account Management Specialist

Here’s the difference you’ll make

As Account Management Specialist you will be responsible for day‑to‑day monitoring and supporting the work of customer service representatives (Inorganic Staff). You will oversee and assist customer service representatives in the performance of their job duties such as responding to customer inquiries, shipment monitoring, and resolving issues or complaints. You will coordinate other customer service daily activities and a variety of tasks relative to your assigned area of responsibility.

What You Will Do (your Mission)

Admin

• Implement the final Master Operating Procedure (MOP) of customer – per SLA
• Requisition and monitoring of all CFS Supplies.
• Does weekly and monthly preparation of reports on delivery performance, delivery details, discrepancy report and monthly revenue of each account handled – weekly and monthly
• Processing/Validation of all CFS Billings. Includes monit...