ACCOUNT MANAGER (BPO) (Cape Town)

ACCOUNT MANAGER (BPO) (Cape Town)

We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.

JOB FUNCTION

Client Relationship Management

• Engage with the client management team to ensure effective operational management.
• Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.
• Identify trends and analyse the needs of the client to propose operational interventions.

Recruitment

• Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.
• Assist with co-ordination of recruitment process.
• Keep the client and recruitment team inform...