Account Manager - icare

Join APM WorkCare and play a key role in growing our NSW icare CSP portfolio.

Working closely with the NSW leadership team and reporting to the NSW Regional Manager, you’ll drive customer engagement, strengthen performance, and support the continued expansion of our NSW service footprint.

About the role

You’ll take ownership of a defined customer portfolio, developing and delivering account strategies that support referral growth, service excellence and strong customer relationships. This role sits alongside your core position and includes dedicated time allocation based on portfolio size.

What you’ll be doing

• Develop and implement customer action plans to achieve growth and performance targets
• Deliver a minimum of 15% annual referral growth across allocated accounts
• Monitor account performance and ensure all customer activities and innovations support refer...