Account Manager

Key Responsibilities

• Manage client relationships and serve as the main point of contact for clients, ensuring their needs are met and addressing any issues that arise.
• Maintain account records. Keep detailed records of client interactions, project progress, and account updates.
• Identify growth opportunities. Spot opportunities for upselling or cross-selling services to existing clients, adding value to their accounts.
• Collaborate with internal teams. Work with sales, marketing, and product teams to ensure that client expectations are met and deliverables are aligned with client needs.
• Monitor performance and reporting. Track account performance metrics, report on key outcomes and suggest areas for improvement.

Qualifications

• Proven experience as an account manager in Information Technology or in a similar client-facing role.
• Strong understanding of client relationship management, sal...