Account Manager Portuguese Market

Account Manager – Portuguese Market

We are looking for an Account Manager in the Portuguese Market to join our Customer Experience team. The role involves acting as the first point of contact with existing customers, answering their queries and increasing client satisfaction. You will be responsible for retaining a specific portfolio of clients, creating long‑term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities.

Responsibilities

• Identify upsell opportunities and generate a minimum revenue from each client.
• Build strong client relationships and understand their requirements through regular video calls to create engagement and provide product updates.
• Provide after‑sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries.
• Recognize and proactively report trends, potential weaknesses and help find the best...