Account Manager, Rx Returns

Position Summary:

Under general supervision of a manager, the Account Manager in Rx Returns leads day-to-day client engagement for assigned accounts, with the objective of ensuring a high level of client satisfaction.

The Account Manager works in coordination with sales and other stakeholders to manage the client relationship and leads or participates in client calls, documents and manages task lists and project plans, and monitors day-to-day correspondence to ensure accurate and timely delivery of services to clients in accordance with Service Level Agreements (SLAs).

Primary Accountabilities:

Operational

• Lead client service engagement for assigned accounts on behalf of the Rx client operations team, including regularly scheduled calls, project plans and documentation, and day-to-day correspondence
• Utilize organizational tools to manage task lists and ensure timely completion of client requests, assigne...