Admin Team Lead - Service Delivery

Role Purpose

The Admin Team Lead – Service Delivery is responsible for leading and coordinating a regional administrative team that underpins end-to-end service delivery operations. This role ensures administrative activities are consistent, timely, accurate, compliant, and aligned to defined service delivery processes.

The role supports Move Management (Corporate, Government, Consumer, Toll, Agent), Direct Delivery, and CXO functions, and acts as the first line of operational governance for service delivery administration by providing structure, prioritisation, quality control, and process discipline across all administrative workflows.

Key Responsibilities

1. Leadership and Team Oversight

• Lead, coach, and develop the service delivery administration team across assigned scopes and mailboxes
• Allocate work effectively to ensure service level agreements and turnaround times are met
• Provi...