Advanced Technical Support Engineer, Industrial Automation

Are you passionate about improving customer satisfaction and creating market stability? Look no further as we're seeking a dedicated individual to provide top-tier technical support for Schneider Electric's range of Industrial Automation products and related solution.
We have an exciting opportunity for an Advanced Technical Support Engineer - Industrial Automation to join our Pacific Zone Technical Support team.
Based in Sydney (Australia), this role will report into the Senior Manager, Advanced Technical Support.
As an Advanced Technical Support Specialist, you will play a pivotal role in guiding customers and SE businesses in their post-sales journey.
This includes Installation / Set-up support, maintenance support and Remote troubleshooting assistance.
Key operational responsibilities will include:
• Understand customer issue and expectations, including assessment of additional relevant information that may be needed to perform a comprehens...