After Sales Customer Service Representative

Overview

WE ARE HIRING!

Company: Alorica

Account: Non-Voice / Chat Support

Work Location:

• Alorica Centris
• Cubao
• Sta. Mesa
• Marikina

Work Set-up: On-site

Schedule: Shifting Schedule

Employment Type: Full-time Job

Job Description

The Customer Service Representative (Non-Voice/Chat Support) is responsible for assisting customers through chat by providing accurate information, resolving concerns, and ensuring excellent customer experience.

Responsibilities

• Handle customer inquiries via chat
• Resolve account, billing, or service-related concerns
• Provide accurate and timely information
• Maintain proper documentation of customer interactions
• Ensure customer satisfaction at all times

Qualifications

• High School Graduate (Old Curriculum)
• Senior High School Graduate
• College Graduat...