After Sales Supervisor

Job Description

Job Scope:

The After-Sales Support Supervisor oversees post-sale services related to HVAC products, ensuring timely, professional, and efficient resolution of client concerns. This role ensures the technical team delivers quality service, coordinates warranty claims, and maintains customer satisfaction. The supervisor also manages documentation, provides technical support to customers and internal teams, and drives improvements in service performance.

Key Responsibilities:

• Coordinate after sales service schedules for HVAC installations, repairs, and maintenance with Project Manager.
• Handle escalated customer concerns and provide solutions within service standards.
• Monitor warranty claims, parts replacement requests, and preventive maintenance contracts.
• Ensure documentation of all service-related transactions and generate service performance reports.
• Provide technical guidance and trou...