Aftersales Manager (Italian Brand)

Aftersales Manager (Italian Brand)

Kuala Lumpur, Malaysia | Posted on 06/10/2025

As the Aftersales Manager, you will be responsible foroverseeing the service and parts departments, ensuring an exceptional customerexperience that aligns with the prestige brand and performance standards.You will drive customer satisfaction, retention, and revenue growth byoptimizing aftersales operations, managing a high-performing team, andmaintaining strong relationships with clients and stakeholders.

Key Responsibilities

• CustomerExperience
• Delivera best-in-class aftersales experience that reflects the luxury and high-standard brand.
• Managecustomer feedback, complaints, and escalations promptly andprofessionally.
• Implementstrategies to improve customer loyalty and service retention.
• OperationsManagement
• Overseedaily operations of service, repairs, parts, and warranty processes.
• Mo...