Aftersales Specialist / Aftersales Support

Job Summary

We are looking for an Aftersales Specialist to support customers in the C&I energy sector by handling technical queries, product issues, warranty matters, and service coordination. The ideal candidate should have relevant aftersales/technical support experience in solar, inverter, battery, or electrical products, preferably within the C&I market.

Key Responsibilities

• Handle customer aftersales queries and technical support requests
• Coordinate troubleshooting, warranty claims, repairs, and replacements
• Support customers, distributors, EPCs, and installers with product-related issues
• Liaise with internal technical teams and external service partners
• Maintain accurate records of customer cases and resolutions
• Provide product usage guidance and aftersales communication
• Assist with service reporting and response time management
• Ensure high customer satisfaction and timely issue res...