Aftersales Technical Assistant

Position description

Job Family/Profession

Sales & Marketing - Sales & Marketing

Job title

Aftersales Technical Assistant

Contract

Permanent contract

Status

Staff

Job description

MISSION

As part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles.
Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network.
This position directly contributes to reducing workshop return rates, repair times, and overall customer costs.


MAIN ACTIVITIES

- Provide expert remote support to dealers on complex v...