Agent: Client Service DD (FAIS)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Sales and Target: To actively work the leads from Siebel and be efficient, ensuring that we achieve a strike rate of 70% and responsible for achieving a minimum of six sales per day and this number can increase as and when business requires.
• Customer Experience: To provide service excellence and achieve customer satisfaction.
• Quality of work produced: Maintaining and treating clients information in a confidential manner. <...