AI Co-Pilot Engineer — Contact Center Solutions

Overview

We are seeking a dynamic and communicative Co‑Pilot AI Engineer to join our team. In this role, you will work closely with our contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting light integrations with contact center applications. As a brand ambassador and local product evangelist, you will be responsible for understanding, promoting, and presenting our solutions to both internal teams and external stakeholders.

Responsibilities

• Partner with contact center operational leads to translate contact center operational needs into scalable AI copilot solutions.
• Map customer requirements into clear technical specifications for low‑code or API‑based integrations.
• Conduct hands‑on integrations and API configurations with CRMs, telephony systems, case managem...