AI-Driven ITSM Architect & Strategy Lead

Continental is seeking a Senior ITSM Architect to design and manage the IT Service Management architecture across the organization. This role involves shaping ITSM processes, managing tools, and leading strategic initiatives, with a strong preference for candidates holding ITIL certifications and significant experience in ITSM governance. This position offers a hybrid work setup with healthcare benefits upon hire and is rooted in a values-based culture that promotes work-life balance.
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