AI & Operations Strategy Associate

Strategy Associate – Operations

High‑potential role at the intersection of strategy, operations, and AI. Working directly with the Director of Operations, you will challenge existing processes, drive transformation initiatives, and shape the future of our customer operations globally.

What you’ll do:

• Challenge and redesign existing operational processes, with a strong focus on Quality Assurance and performance management
• Identify and lead AI‑driven initiatives to improve efficiency, automation, and customer satisfaction
• Drive end‑to‑end transformation projects , from problem definition to implementation
• Partner with cross‑functional teams (Product, Data, CX, Ops) to roll out scalable solutions
• Contribute to strategic initiatives such as regional scaling and operational expansion, self‑service and automation strategies, productivity and cost optimization, and translate insights into ac...