AI Strategy & Operations Lead for Customer Service

Hytech, a leading management consulting firm, is seeking a Senior AI Strategist in Singapore. The role involves defining and driving AI initiatives in Operations and Customer Service, identifying use cases for automation, and enhancing service quality and operational efficiency. Candidates should have 3-5 years of AI development experience and a strong understanding of client service workflows and operational risks. This position offers the opportunity to lead AI projects and work closely with diverse teams internally and with external vendors.
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