AIOps Support Engineer

Job Description

AIOps Support Engineer

• 3 5 years of experience in a technical support, cloud operations, or IT engineering role, preferably within financial services or healthcare at a mid-size organization.


• Hands-on experience with Google Cloud Platform (GCP), including log monitoring, IAM, and basic infrastructure troubleshooting.


• Working knowledge of Microsoft Azure, including Azure ML and cloud operations fundamentals.


• Familiarity with enterprise AI platforms including ChatGPT (OpenAI), Claude (Anthropic), and Google Gemini Enterprise.


• Experience with SSO troubleshooting across identity platforms such as Okta, Azure AD, or similar.


• Understanding of Netskope or comparable CASB/SSL inspection tools and their interaction with SaaS and AI services.


• Strong communication skills with the ability to translate technical findings for non-technica...