Airline Customer Experience Specialist | Cebu City

Minimum Qualifications:

• College graduate OR at least 2 years (4 semesters) of college completed OR
• Senior High School (SHS) graduate
• At least 6 months of BPO/call center experience
• Willing to workonsite in Cebu City
• Willing to worknight shifts / shifting schedules (common for international airline accounts)

Main Responsibilities:

• Handle inbound & outbound customer calls (global clients)
• Process refunds, answer inquiries about flights/services
• Aim for first-call resolution
• Accurate documentation of bookings and interactions

Compensation & Benefits:

• Competitive base salary
• 20%-night differential
• Full HMO/healthcare coverage
• Free use of company facilities (gym, karaoke, pantry, etc.)
• Good growth potential in the travel/aviation BPO sector