AM Customer Success | ISL Onsite | Night Shift| PKR Salary

Assistant Manager Customer Success – ISL (Onsite – Night Shift)

Fastest-growing construction consultancy with 500+ employees.

Role Overview

The Assistant Manager - Customer Success is responsible for supporting the operational effectiveness, service quality, and people management standards of the Customer Success function. The role requires strong team leadership, customer relationship oversight, process discipline, and performance monitoring to ensure customer retention, service consistency, and continuous team development. Strong follow-up on customer matters, internal action items, pending tasks, and escalations is essential to ensure timely resolution and service continuity.

Job Responsibilities

• Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer-facing operations.
• Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to...