Opportunity Description
Role: Amazon Connect Voice Architect
Location: Plano TX (Onsite)
Duration: Contract
Job Description:
Location: Plano TX (Onsite)
Duration: Contract
Job Description:
- Design and implement scalable contact center solutions using Amazon Connect and AWS services.
- Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
- Develop and optimize contact flows, IVR, and call routing strategies.
- Integrate Amazon Connect with AWS services and automate workflows using Python .
- Build and maintain real-time audio/video solutions with WebRTC for web.
- Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
- Ensure security and compliance with AWS best practices and regulatory standards.
- Conduct interoperability testing, quality assurance, and performance optimization.
- Integrate contact center platforms with Service...
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