Analysis Group IT Support Specialist

Become an IT Support Specialist at Analysis Group, delivering exceptional technical support while utilizing your bilingual skills in French and English. This Toronto-based role is pivotal for client interaction and support.
As a Support Engineer at Analysis Group, you will serve as the front-line contact for IT issues within a collaborative team. In addition to providing troubleshooting for software and hardware, you will be responsible for creating documentation, maintaining Office 365 applications, and assisting with user training. Your expertise will help enhance the overall service offering.
Key Responsibilities:
• Provide high-quality customer service across channels
• Manage troubleshooting for various technology platforms
• Document procedures and support articles meaningfully
• Conduct training sessions for new staff users
• Oversee user support for Active Directory
Requirements:
• Bachelor’s degree preferred
• Must be bilingual in French and Engli...