Analyst, Chargeback and Collections (Philippines)

Job Description

Cruise Administration Services, Inc., a Carnival Cruise Line entity in the Philippines, is currently looking for a Analyst, Chargeback and Collections. Only candidates located in the Philippines to apply.

Job Summary

This position involves overseeing and resolving credit card chargeback conflicts, including those involving PayPal and Bon Voyage, to guarantee prompt and precise reactions to all disputes. The role will require creating monthly spreadsheets for JNR (a collection agency) with necessary documentation and producing balance due letters for outstanding balances on board. Moreover, the position will involve generating biweekly statements for receivables related to reservations and onboard accounts.

The person will be responsible for handling Payment Gate payment exceptions and investigating email inquiries about Payment Gate and FunShipPay transactions. This position also plays a role in preparing monthly...