Analyst, Client Service Management

The Client Service Management Analyst is responsible for supporting and managing service delivery for an assigned portfolio of clients, with a focus on post‑go‑live service stability, issue resolution, and operational excellence. Operating as part of the Service Management function within the AP Money Movement Client Success team, this role combines direct client ownership, hands‑on service execution, and cross‑functional collaboration.

The Service Management team plays a critical role within the Visa Direct Network and Operations (VDNO) support model, shaping how Visa delivers reliable, scalable, and client‑centric service across the global Visa Direct portfolio. The team partners closely with Product, Technology, Operations, Risk, and Commercial stakeholders to ensure Visa Direct solutions deliver strong client outcomes, operational resilience, and consistent service excellence across markets.

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