ANALYST - CUSTOMER SERVICE

Responsibilities

• Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
• Build sustainable relationship of trust through open and interactive communications.
• Determine Eligibility of client information to requirements.
• Provides accurate, valid and complete information by using the right methods and tools.
• Meet KPIs standard of the assigned Line of Business.
• Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
• Follow communication procedure, guidelines and policies.
• Take extra mile to engage the customers.
• Document, maintain and improves quality results and educating the customers and create awareness.
• Perform other duties which may be required by management from time to time.

Skills and Qualifications

• A...