ANALYST II, CUSTOMER EXPERIENCE BACK OFFICE (INSTRUCTIONAL DESIGN LEAD)

OVERVIEW

RESPONSIBILITIES

Key Responsibilities

Instructional Design & Learning Strategy

• Lead the end-to-end design and development of learning solutions for a wide range of business initiatives and programs
• Conduct learning needs analysis and translate business requirements into effective learning strategies and solutions
• Develop instructional frameworks, learning objectives, storyboards, outlines, and curriculum structures aligned with adult learning principles
• Design engaging learning experiences across multiple modalities, including:
  • eLearning
  • Virtual Instructor-Led Training (VILT)
  • Instructor-Led Training (ILT)
  • Performance Support Materials
  • Hybrid and blended learning solutions
• Build learner-centered content that includes activities, knowledge checks, assessments, and reinforcement strategies
• Partner with stakeholders a...