Analyst II, Infra CX

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

JOB DESCRIPTION – ANALYST II – GLOBAL SERVICE DESK

Primary Duties/Responsibilities

Service Desk and Telephone Support

Manage and resolve tier 1 Service Desk e-mail, phone, chat and in-person requests using phone, chat, in-person assistance and remote support technologies.

Troubleshoot, escalates and facilitates resolution of tier 2-3 Service Desk issues with assistance from CX Analysts, Network Engineers, Telecommunications Analysts, Systems Analysts etc.

Monitoring