Analyst II

Responsibilities

• Ensuring timely and accurate processing of transactions within established guidelines.
• Ensuring day‑to‑day deliverables are met.
• Prepares and submits daily checklists to the next level.
• Resolves issues and escalates to supervisors or experts.
• Tracks trends within daily deliverables (SLA/KRA) and collaborates with supervisors to improve processes.
• Identifies and resolves problems within established guidelines.
• Uses initiative for simple problems; refers complex ones to supervisors or experts.
• Works effectively as a team member while also functioning independently.
• Works towards becoming proficient in all areas of the job.
• Runs and creates formal reports, including function‑specific reports.
• Follows incident and regulatory breach reporting procedures with rigor.

Knowledge and Skills

• Good oral and written communication skills.
• ...