Analyst, Usage Billing, Billing & TPA

Provides support throughout the order‑to‑billing process by generating quotations, entering order information into systems, and assisting with routine order management activities to ensure accurate and timely billing.
Key Responsibilities And Accountabilities

• Assists in the end-to-end order-to-billing process by preparing and entering order details, performing basic checks, and supporting billing monitoring activities.
• Provides first-level support for inquiries related to billing, processing credits, cancellations and basic compliance questions.
• Supports relationship-building with internal teams (Sales, Finance, Operations) by delivering consistent and timely service.
• Consistently meets average productivity targets on transactions daily with good accuracy levels and Zero Service cut-offs
• Displays strong process and system knowledge to independently resolve difficult requests and customer concerns
• Performs ro...