API Integration Analyst

Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.

Your role includes

• Customer Support: Provide best‑in‑class support to new and existing customers throughout the API technical onboarding journey, ensuring excellent communication and presentation skills.
• Tools: Provide technical support to customers using a wide range of technologies such as Postman, MS Teams, Salesforce, and Freshdesk.
• Collaboration: Work closely with internal stakeholders such as Sales, Product and Engineering to ensure a smooth technical onboarding for new and existing customers.
• Performance Metrics: Track and report on key performance indicators (KPIs) related to customer ...