Application Production Support (Ibiza)

At ASTEK Iberia, we are looking for a Application Production Support to join a leading company in the banking sector. You will play a key role in ensuring system stability, maintenance, and continuous improvement of critical banking systems.

Main responsibilities:

• Production support for core banking applications / Application maintenance (corrective and evolutive).
• Deployments and testing for new projects.
• Obsolescence management and patching activities.
• Handling user requests and internal client support.
• Supporting both On-Premises solutions and third‑party SaaS solutions.
• Answering product‑related queries, including: Product usage and design, Configuration, Software updates, Third‑party integrations.
• Managing tickets via ServiceNow and JIRA.
• Working under ITIL methodology and ensuring SLA compliance.
• Performance tuning and root cause analysis.

Technical Environment: