Application Support Analyst

Role : Application Support Analyst (Outsource)
Location: Abu Dhabi

Role Purpose:

• Responsible for overseeing and executing implementation – A skilled and motivated member to play a crucial role in providing technical analysis and support to enhance banking branch operations and compliance with regulatory standards. This position requires a blend of technical expertise, implementation acumen, and understanding of retail banking operations requirements.
• Follow up and track Services, Co-ordinate Vendor Support Issues, respond to service tickets in a timely fashion.
• Track, resolve and report incidents and known errors through the approved processes.
• Follow the mandatory and obligatory standards set by the management in delivering the services.
• Completion of the assigned tasks to satisfy the Users’ needs within agreed time frame.
• Submit the report in timely manner based on ITD policies, plans...