Application Support Analyst (NHR118)

As an Application Support Analyst, you will be responsible for supporting our enterprise-level web applications and maintaining timely communications with our clients for reported issues. You will have excellent analytical and problem-solving skills while taking ownership of support issues and driving toward resolution with clear team communication.You will be required to gather the required information for reported issues and conduct further analysis and investigation; adhering to Service Level Agreements (SLAs).

To be successful in this position, you will need to have the ability to carry out the following duties and responsibilities: Be our first point of contact for customer issues, both Internal and External Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion that they understand Undertake advanced troubleshooting for enterprise applications Research previous tickets and documentation to help troublesho...