Application Support Analyst - Production Support & Incident Management - Azure Application Environment 100796-1

Position Title: Application Support Analyst

Remote/Hybrid: Hybrid Monday or Tuesday (every first Friday of the month)

Office Location: 81 Bay Street

Work Schedule (hours per week, start time): 9-5 - 37.5 On call rotation for after hours - every 5 weeks

Thursday or Friday 8pm-12pm / Code Changes / every 5th week

Job Description:

You will join the Direct Investing & Applications (DI&A) Production Support team within The Bank's PBB – Simplii & Direct Investing Technology group, providing technical investigation, issue resolution, outage handling, and continuous service improvement for core Investors Edge applications.

Responsibilities:

Production Support & Incident Management

• Investigate, triage, and resolve production issues based on severity and business impact

• Run incident bridges, manage major incidents, and maintain clear communication with stakeholders

• Monitor logs, identify root causes, and implement actions...