Application Support Engineer

• Analyzing and troubleshooting the malfunction of running applications as a second level support
• Investigating and handling customers reported Issues, Requests and Inquiries.
• Reporting any production related issue to internal stakeholders.
• Maintaining the availability of 24/7 production environments.
• Installation and deployments of new releases/fixes of payment systems applications.
• Handling the out of work hours calls and notifications related to production issues in addition to planned maintenance activities on production environments based on the predefined On Call Matrix.

Requirements

• Bachelor’s degree in engineering, Computer Science or a related discipline
• +2 years of relevant experience.
• Strong knowledge in querying databases (SQL).
• Strong troubleshooting and problem-solving skills.
• Good knowledge about client/server communication, API, Web services, and...