Application Support Engineer(L2/L3)

Contract Duration - 12 months Renewable

• Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases; adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business
• To enhance existing support process to maintain/improve service level & quality.
• Has experience or knowledge on Incident and Problem management.
• Health check and monitoring production system and job scheduling to ensure SLA is meet.
• Trouble...