Opportunity Description
- Automate daily business processes using multiple applications, such as Tidal Scheduler.
- Resolve issues and requests logged by the application users in an effective manner.
- We’re a Level 2 Support team and an Escalation point to Level 1 Service Desk Team, receiving priority incident calls, emails and messages.
- Troubleshoot bugs, identify gaps in the system for development and propose workable solutions.
- Escalate bugs, code defects, functional queries and enhancement request to the Hazeltree Vendor Support team and our internal Developers.
- Query database tables to assist in the resolution of issues and requests.
- Coordinate with Hazeltree Vendor Support team and internal DBAs to modify and execute stored procedures or database updates.
- Create, Modify and Troubleshoot Excel Maps using Excel Functions and VBA.
- Analysis infrastructure issues and requests propose solutions and collaborate with infrastructure te...
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