Application support lead

Job Summary
To ensure smooth functioning of enterprise IT applications by providing effective support, resolving user issues, and maintaining system performance. The role also contributes to application enhancements and supports business processes within the paper manufacturing environment.
Key Responsibilities:
Application Support & Issue Resolution
Provide first and second-level support for SAP modules and other enterprise applications
Troubleshoot and resolve user-reported issues to minimize downtime
Escalate complex issues to development teams or external vendors
AI Data Modeling & Mining
Support data preparation and AI-driven modeling initiatives
Analyze data to derive actionable insights for automation and decision-making
Drive proactive improvements in key business processes
System Maintenance
Monitor application performance to ensure system stability and reliability
Perform routine maintenance including updates, patches, and backups
Ens...