Application Support Specialist

The Application Support Specialist provides technical and functional support for healthcare software systems (such as EHR/EMR and related clinical/administrative applications), ensuring optimal performance, user satisfaction, and compliance with healthcare standards. This role serves as a key liaison between clinical users, IT teams, and external vendors to troubleshoot issues, train users, implement updates, and continuously improve application usability. Key Responsibilities Technical & User Support Respond to and resolve application support requests from clinical, administrative, and operational users in a timely manner. Troubleshoot software issues, diagnose root causes, and escalate complex problems when necessary. Provide Tier 1 and Tier 2 application support across systems such as EMR/EHR, practice management tools, and other clinical applications. Application Management & Maintenance Assist with application configuration, system updates/patches, testing, and validation activiti...