Application Support Specialist

The Application Support Specialist provides technical and functional support for healthcare
software systems (such as EHR/EMR and related clinical/administrative applications), ensuring
optimal performance, user satisfaction, and compliance with healthcare standards. This role
serves as a key liaison between clinical users, IT teams, and external vendors to troubleshoot
issues, train users, implement updates, and continuously improve application usability.

Key Responsibilities
Technical & User Support
Respond to and resolve application support requests from clinical, administrative, and
operational users in a timely manner.
Troubleshoot software issues, diagnose root causes, and escalate complex problems
when necessary.
Provide Tier 1 and Tier 2 application support across systems such as EMR/EHR, practice
management tools, and other clinical applications.

Application Management & Maintenance
Assist with application configuration, sy...